Frequently Asked Questions
General Info
What is Promethea Mosaic?
Promethea Mosaic is a small, faith-rooted art brand offering nature-inspired prints, stickers, and paper goods, all made with care for the earth and heart.
Who makes the products?
Everything is created and packaged by me, Shannon. I currently make and print items at home in small batches as I grow the shop.
Products & Materials
What kind of materials do you use?
I use eco-friendly, recycled, and low-waste materials whenever I can. Some early items may be printed on paper I already owned to reduce waste.
Are your products eco-friendly?
Yes, I use plastic-free packaging, recycled mailers, glassine bags, compostable labels, and more to reduce my environmental impact.
Will the colors look exactly like they do online?
Colors may vary slightly due to screen settings and lighting, but I do my best to keep photos accurate.
Shipping & Packaging
How is my order packaged?
Orders are packed with care using earth-conscious materials to keep your items safe while staying low-waste. For more details, please see the Shipping Policy.
How long does it take to ship?
Most orders ship in 1-2 business days. I’ll keep you updated if anything changes. For more information, please visit the Shipping Policy.
Do you ship internationally?
I currently ship to the U.S. and Canada. Canadian buyers may be responsible for customs fees. Full details are available in the Shipping Policy.
Returns & Exchanges
Do you accept returns or exchanges?
If there’s a problem with your order, please email me within 7 days and include a photo if you can. I’ll do my best to make it right. For full details, see the Refund Policy.
Art-Related
Can I request a custom piece or commission?
Yes, commissions are now open! Email me to get on the waiting list and I’ll contact you when spots open.
Can I use your artwork for my own projects?
No, all artwork is protected by copyright and can’t be used without permission.
Collaboration & Wholesale
Do you collaborate with other artists or businesses?
Yes! I love partnering with like-minded makers. Feel free to reach out with your ideas.
Do you offer wholesale?
I’m open to select wholesale opportunities. If you're interested, please contact me.
Gifting
Can I send a gift or add a message to my order?
Yes! Leave a note at checkout and I’ll include it in the package.
